Orders
How do I place an order?
To place an order, browse our website and add the desired items to your shopping cart. Proceed to checkout, where you'll enter your shipping information and select a payment method. Once the order is confirmed, you will receive an email notification with your order details
How long will it take for my order to arrive?
Delivery times vary depending on your location and the shipping method selected. Typically, orders are processed within 10 business days, and standard shipping takes 10 days. You will receive a shipping confirmation email with tracking information once your order has shipped.
What should I do if I received the wrong item or my order is incomplete?
We apologize for any inconvenience. Please contact our customer service team immediately with your order number and details of the issue. We will work to resolve the issue promptly by sending the correct item or missing parts.
Shipping & Returns
Do you offer international shipping?
Yes, we offer international shipping to many countries worldwide. Shipping costs and delivery times may vary depending on the destination country and the items in your order. During checkout, you can select your country from the list of available shipping destinations.
When will my order be shipped?
Your order will typically be shipped within 5 business days after it has been processed and packed. You will receive a shipping confirmation email with tracking information once it has been sent out.
What is your return policy?
We offer a 30-day return policy from the date of delivery.
To be eligible for a return, the item must be unused and in the same
condition that you received it. It must also be in the original packaging.
Customers are responsible for return shipping costs unless the item
received is defective or damaged upon arrival.
Please contact our customer support team at info@prachijewellers.com to
initiate a return. Include your order number and reason for return in your email.
Once your return is received and inspected, we will send you an email to
notify you that we have received your returned item. We will also notify you of
the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will
automatically be applied to your credit card or original method of payment,
within a certain amount of days.
How do I initiate a return?
To initiate a return, please contact our customer service team with your order number and details of the item(s) you wish to return. We will provide you with instructions on how to return the item(s) and process your request promptly upon receipt.